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Which kind of phones does FlexiSpy work on?
What other phones are planned.?
Tell me quickly, how does it work?
What's the difference
between PRO, LIGHT, BUG and PRO-X.?
Can I upgrade from LIGHT to PRO, or PRO to PRO-X?
What is remote monitoring?
Can I listen to phone conversations?
What languages does FlexiSPY Support?
Can I install FlexiSPY remotely?
Why is FlexiSPY PRO and LIGHT limited for 12 months, and Alert and BUG are not?
How do I move the software from one phone to another??
What happens after the 12 months is over?
I purchased my software but I did not receive my software?
I don't have a credit card. Can I pay by Bank Transfer?
How do I know if I have a Symbian 8 or Symbian 9 phone?
Is the service available only on GSM phones?
Is the cell phone
battery rapidly discharged when remote microphone
is used?
Is there an affiliate plan?
I don't understand
what software is available for Blackberry and
Windows Mobile?
How do I download the software?
How do I know if I have Internet Connectivity ( GPRS).?
I have WAP, is that not Internet?
How do I configure my phone for Internet access?
Is it operator independent.?
Which countries does FlexiSPY work in?
What are the costs to connect to the FlexiSPY server?
Can I install it on a phone using one SIM, but then give the phone to my child who uses another SIM.?
Can I install on several phones at simultaneously?
Tell me more about downloading the software?
How do I read the SMS and call logs?
What else can I do in my web account?
How safe is my data on FlexiSPY servers?
Why is FlexiSPY a yearly subscription, but FlexiBUG and FlexiALERT are not
How can FlexiSPY PRO help me recover my stolen phone?
What is a FlexiKEY?
What systems do your competitors use?
Why do you claim to be the worlds best spy phone software?
How does Location Tracking work?
How does Remote Listening work?
What does remote control by SMS allow me to do?
What advice do you have for Pre Paid and Post Paid Users?
Explain your 5 Day Money Back Policy
I don't want to remember SMS commands. Do you have a remote control for FlexiSPY
Is FlexiSPY installed on the Phone or on the SIM card
I have more questions!
Which kind of phones does
FlexiSpy work on?
FlexiSpy only works on Series 60 Nokia phones,
Blackberry and Windows Mobile phones and some
Samsung and LG phones.
Select
a product and then see what phones are available
for it. If your
phone is not listed then we cant support it
yet, BUT
we add phones all the time so please join
our mailing list in the top right hand corner
and you will receive notifications as more phones
become available
What other phones are planned.?
FlexiSPY is planned for UIQ, and Linux phones.
We add phones all the time so please join our
mailing list in the top right hand corner and
you will receive notifications as more phones
become available For a better idea of what that
means go to www.uiq.com
Tell me quickly, how does it work?
FlexiSPY is software you download into the phone.
The software then collects all available data
and sends it to you web account where you can
view it from any computer. It sends the data
using the phones Internet connection. The software
also looks out for incoming calls with predefined
numbers and then silently switches on the phone
so you can hear the surroundings or even the
phone call ( PRO-X)
What's the difference between
PRO, LIGHT, BUG and PRO-X.?
LIGHT records SMS and Phone call records. LIGHT for Symbian and Blackberry Cell ID Location and Email are also reported. Windows mobile LIGHT does not have these features yet, but will do in future releases.
PRO does everything the LIGHT does, but also allow you to remotely listen.
PRO-X will allow you to listen to the phone call in progress
Can I upgrade from LIGHT to PRO, or PRO to PRO-X
Yes you can. But your subscription expiry date will remain unchanged. SO if you have 6 months left, and you upgrade, you will still only have 6 months.
To get an upgrade, contact support@vervata.com, stating your email and FlexiKEY
What is remote monitoring?
Remote Listening is for FlexiSPY PRO only. You set a special spy call number in FlexiSPY. When a call comes into FlexiSPY from this number, the microphone will secretly switch on and you will be able to hear whatever the phone hears. If the phone is in use, or the user presses a key, the spy call will be disconnected
Can I listen to phone conversations?
When PRO-X is released, this will be possible
What languages does FlexiSPY Support?
FlexiSPY will support all languages, so if the SMS or Address Book will always be displayed correctly on the website
Can I listen to phone conversations?
When PRO-X is released, this will be possible
Can I install FlexiSPY remotely?
No. You need to have the phone physically in your hand for about 15 min. Installation is simple. You simply open up a web page on the mobile and enter your code. The download and install beings automatically
Why is FlexiSPY PRO and LIGHT limited for 12 months, and Alert and BUG are not
We have to maintain a web account for you for PRO and LIGHT, and we allow you to move the software as many times as you like and provide you continual upgrades and new features.
How do I move the software from one phone to another?
You must deactivate the software from one phone and uninstall it. Then reinstall and activate on the new phone.
What happens after the 12 months is over
You may choose to renew the subscription, but here is no obligation to do so.
I purchased my software but I did not receive my software?
The usual cause of this is that your confirmation email has been wrongly identified as Junk Mail. Please check your junk mail folder and you should find the email there.
Also, if you have an AOL email address all email from Vervata will be blocked. Please sign up for a GMail, Hotmail or Yahoo mail account and then send support@vervata.com an email asking them to redeliver your software to the new address
I don't have a credit card. Can I pay by Bank Transfer?
You may pay by bank transfer, but you must be
sure you have the correct phone and that your
Network Provider supports full Internet access
via GPRS for your subscription. We cannot
refund money paid this way. If you
are sure that you have a supported phone and
that you have internet access on your phone.
Please contact support to arrange this When
PRO-X is released, this will be possible
How do I know if I have a Symbian 8 or Symbian 9 phone?
Look at http://www.flexispy.com/symbian8.htm
and http:// www.flexispy.com/symbian9.htm.
These links show which phones are of which type
Is the service available only on GSM phones?
All that is important is that you have a supported phone and your network allows Internet connections. For a full list go to http://www.flexispy.com/checkphones.jsp?p=0
Is the cell phone battery
rapidly discharged when remote microphone is
used?
A remote microphone call is exactly like a normal call except that it makes no sound. So it will use the same battery power as a normal call.
Is there an affiliate plan?
Yes. Please contact support
don't understand what software
is available for Blackberry and Windows Mobile
We have LIGHT and PRO for several Blackberry
phones. Windows mobile is coming very soon,
but will not initially have location and email
logging. These will be free upgrades to Windows
Mobile as we successfully pass testing
Is there an affiliate plan?
Yes. Please contact support
How do I download the software?
All Vervata products are downloaded DIRECTLY
into your mobile phone. After purchase, you
will receive a location where you can use to
download into the phone.
Do I know if I have Internet
Connectivity?
FlexiSPY needs a working Internet connection
on your mobile. If you can connect to a web
site from your mobile phone, they you already
have GPRS or Internet connectivity, and your
phone is already configured, and you don't need
to make any other changes. There is also a "Test
Connection" feature in the settings that you
use to confirm that everything will work. FlexiSPY
is installed as a direct download directly into
your phone. No computer or cables are required.
GPRS is a way for your mobile to connect to
the Internet. Virtually all phones now come
with GPRS enabled
I have WAP, is that not Internet?
WAP is a way of connecting to WAP website on the Internet. However, WAP cannot be used to speak to servers on the Internet. To speak to an Internet server application, such as PO3 email, you need an Internet access point. WAP cannot be used to connect to email. Internet Access Point is just another simple setting that will probably already be on your mobile. If not, call your network operator
How do I configure my phone for Internet access?
You contact your operator and they will send you a special SMS. There are 3 types of access points
MMS, WAP and INTERNET. FlexiSPY requires the INTERNET access point. Many times your network operator will not send you the Internet access point unless you ask for it.
You can manually set up access points by looking at http://www.flexispy.com/globalapn.htm
Is it operator independent.?
FlexiSpy requires a connection to the internet.
Some operators operate a "walled garden", which
means that they do not allow you to make connection
to anywhere except their approved sites. If
you have such an operator, then not only can
you not use FlexiSpy, you cannot connect to
the ever increasing number of amazing services
that are available. If in doubt, please ask
your operator if they allow access to the true
internet, and not to their set of approved services
and products.
Which countries does FlexiSPY
work in?
FlexiSPY is not limited to any country, and
is totally global.
What are the costs to connect
to the FlexiSPY server?
FlexiSPY transmits data using a GPRS connection
to the server. The amount of data depends on
the number of phone events it is reporting.
The data cost are as determined by your network
operator. As an example, if FlexiSPY reports
ten full length SMS, this would be around 2K
of data, which would cost about a UK penny,
even at the extortionate prices being charged
by operators at the moment. If you have a
GPRS bundle, then there are no extra costs to
you.
Also, on the phone bill, there is only a change
for amount of GPRS data or Time, there is no
way to tell where the connection was made, so
FlexiSPY cannot be detected this way. Unlike
our competitors, who use SMS forwarding, the
outgoing SMS is visible on the phone bill.
Can I install it on a phone
using one SIM, but then give the phone to my
child who uses another SIM.?
Yes. However, you must make sure that the GPRS
connection is operational for which ever SIM
which is being used. FlexiSPY provides a "Test
Connection" feature in the settings menu
Can I install on several phones
at simultaneously?
Yes. If you have a multi user licence, you can
install FlexiSPY on multiple devices, and have
all the call activity recorded into your account.
Please contact support@vervata.com for details.
Tell me more about downloading
the software?
After purchase you receive your software via
email, but it is also delivered to your private
URL on the internet. This means that you can
install the software at anytime by simply entering
the URL into the phone to be monitored, as long
as the phone has a working GPRS connection.
How do I read the SMS and call logs?
Login to your account on www.flexispy.com to
see this information. From your account, you
can read the individual events, or you can download
a spreadsheet with all event. We offer download
in RTF, PDF or CSV format
What else can I do in my web
account?
You can carry out extremely powerful searches
on your data, by time period, looking at specific
events types for specific keywords. For example
you could ask how many time the word 'love'
was used in all outgoing sms during a 6 day
period two months ago.
How safe is my data on FlexiSPY
servers?
We understand that your data is private and
sensitive. Please note that you can permanently
delete your data at anytime by logging into
your account. After deletion, there is no further
record or archiving of your information, so
please use this feature carefully. We will never
divulge your data or email address to any third
party, unless legally forced to do so. We may
contact you regarding system maintenance, support
and upgrades to your software.
Why is FlexiSPY a yearly subscription, but FlexiBUG and FlexiALERT are not
FlexiSPY PRO and LIGHT have web account where
you can store and search your information. This
gives you the convenience of 24/7 access to
your data at virtually no cost. Vervata have
to maintain these servers and provide top quality
phone and email support, which come with a cost.
We therefore ask our customers to renew their
licence's after 12 months, so we can continue
to deliver a quality service. And don't forget
that you can move your software using your FlexiKEY
to other compatible phones unlimited number
of times during your subscription period
How can FlexiSPY PRO help me recover my stolen phone?
FlexiSPY PRO contains FlexiALERT technology.
When the SIM card is changed in a phone that
has FlexiSPY PRO installed, it will send an
SMS to the pre-defined number containing the
phone number, cellID, SIM number and network
Name. You can then use the Spyphone feature
to activate the mobile to listen to the thief
environment, and also to use their phone number
to track them down.
What is a FlexiKEY?
FlexiKEY is a system that lets you move your
software to another device when ever you want.
So you can charge phones during your licence
period and still use the software. This is unlike
any other mobile software that we are currently
aware of. Find out about the benefits
of using Flexikey dynamic user centric licensing
What systems do your competitors use ?
They use SMS forwarding and we use GPRS. Here
is why SMS forwarding bites ass
Why do you claim to be the
worlds best spy phone software?
We are usually very modest, but we are very
proud of what we have created and want to tell
you why FlexiSPY
is the best spyphone software you can buy
How does Location Tracking
work ?
We have a complete section
explaining mobile cell id location tracking
How does Remote Listening
work ?
The phone with FlexiSPY on it is the target
phone. The phone you make spy calls from is
the monitor phone. When you call the target
phone from the monitor phone, the target phone
will answer the call, letting you listen to
the phones surroundings. If the phone is busy
or a key is pressed, the spy call will be disconnected,
and the target will be none the wiser.
What does remote control
by SMS allow me to do?
Immediately after the installation ( takes 5
min's) all the spyphone features can be controlled
by sending undetectable SMS commands. You can
start, stop, change all the spyphone settings
without ever touching the phone! For example
you can even change the monitor number remotely,
or force immediate sending of all events. There
is no need to touch the phone again, for any
non installation related feature. The only time
you may need to access the phone is if the SIM
is changed to a different network provider,
and we are already working on fixing that for
you also.
What advice do you have for
Pre Paid Users?
Many Pre Paid users tend to buy very small amounts
of airtime credits, and frequently have their
phone service disconnected due to lack of credit.
In these cases, you can change the FlexiSPY
defaults to make Internet connection only once
a day to minimize any costs. FlexiSPY will store
all activity and send once a day. There is also
a special command that will make FlexiSPY deliver
all data immediately. This gives you total control
of how and when FlexiSPY will deliver events.
In most cases, the default settings are fine
and do not require changing. For Post paid users,
we have found no reason to change the default
settings
Explain your 5 Day Money Back Policy
We want you to feel secure about doing business
with Vervata, as without our customers we are
nothing. Therefore, if for any reason, up to
5 days after product activation, you decide
that you do not want the product, simply deactivate
it and tell us why we did not manage to keep
your business. We will refund your money in
full. During this time, please contact
us by Skype, Phone or Email, and we will
do everything we can to help, but if you are
not delighted with our product, you will be
with our customer service.
Do you have a "remote control" for controlling the FlexiSPY
We have free application that runs on any java
enabled phone, and it will allows you to stop,
start, change settings, restart without having
to to remember the SMS commands. YOu can download
it directly into any phone. Check your manual
for the latest version
Is FlexiSPY installed on the Phone or on the SIM card
FlexiSPY is installed on the Phone, not the SIM card.
I have more questions
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